Customer Support

To ensure that a promo code is applied correctly when you confirm your order, please enter it in the ‘Promo code’ field in your basket and then click the ‘Apply’ button. If the promo code has been successfully applied, it will appear in the order summary in your basket.

Please note that for any confirmed order, if the promo code has been omitted, we will not be able to add it once the order has been prepared, for logistical reasons. 

For every order placed, you will find a tracking number in your personal account with Laboratoires de Biarritz. If this is not the case, or if your parcel is taking longer to arrive than the estimated delivery time, please do not hesitate to contact customer services at the following address: https://www.laboratoires-biarritz.com/fr/contactez-nous

If you have any issues with delivery or receive faulty products, please contact us at the following address: https://www.laboratoires-biarritz.com/fr/contactez-nous.

You can find all our sales outlets near you on the following page: https://www.laboratoires-biarritz.com/fr/points-de-vente

If you have signed up for an offer via email but have not yet received anything, there are two options available to you. Firstly, please check your spam or junk mail folder. If you still haven’t received anything, you can contact us at the following address: https://www.laboratoires-biarritz.com/fr/contactez-nous

As stated in our terms and conditions, we can send you a return label for any items you wish to return. However, you will be responsible for the return postage costs. 

If you are unable to complete your order when attempting to place it, please clear your browser history and cache. If this does not work, please do not hesitate to contact us on 05 47 75 81 05 or at the following address: https://www.laboratoires-biarritz.com/fr/contactez-nous 

To track the progress of your order, you can go to your Laboratoires de Biarritz personal space and check the status of your order. Once it has been dispatched, you can track your order using the carrier's tracking number, which you can also find in your personal space. To log in, click here: https://www.laboratoires-biarritz.com/en/authentification?back=my-account

If your parcel has been dispatched but you do not have access to your tracking number, please contact us at :https://www.laboratoires-biarritz.com/en/contact-us,  so that we can send it to you.